Privacy Policy

Last updated: 23/06/2026

 

This Privacy Policy explains how Studio Talan, collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, subscribe to our mailing list, or otherwise interact with us.

 

This website is operated by: J T Bear Enterprises Limited

Trading as: Studio Talan

Company number: 17223627

Registered address: 124 City Road, London, EC1V 2NX

Email: info@studiotalan.com

 

For the purposes of UK data protection law, J T Bear Enterprises Limited is the “data controller” of your personal information.

 

1. Personal information we collect

We may collect and use the following types of personal information.

 

Information you provide to us

When you place an order, create an account, contact us, sign up to our mailing list, or use our website, you may provide:

  • your name;
  • email address;
  • billing address;
  • delivery address;
  • phone number;
  • order details;
  • payment and transaction details;
  • messages or enquiries you send to us;
  • marketing preferences;
  • account login details, if you create an account.

We do not store your full card details. Payments are processed securely by our payment providers.

 

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages viewed;
  • time spent on the website;
  • referring website or link;
  • approximate location;
  • cookie and tracking information;
  • shopping activity, such as products viewed or added to basket.

This information helps us operate, secure and improve our website.

 

Information from third parties

We may receive information from third-party service providers, such as:

  • Shopify;
  • payment providers;
  • delivery and fulfilment partners;
  • email marketing platforms;
  • analytics providers;
  • advertising platforms;
  • social media platforms, where you interact with us.

 

2. How we use your personal information

We use your personal information to:

  • process and fulfil your orders;
  • take payment and prevent fraud;
  • arrange delivery;
  • send order confirmations, shipping updates and customer service messages;
  • respond to enquiries;
  • manage returns, exchanges, complaints or disputes;
  • provide and improve our website;
  • personalise your shopping experience;
  • send marketing emails where you have subscribed or where we are otherwise permitted to do so;
  • show relevant advertising, where permitted;
  • understand website performance and customer behaviour;
  • comply with legal, tax, accounting and regulatory obligations;
  • protect our business, website, customers and rights.

 

3. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

We rely on the following lawful bases:

 

Contract

We use your information to fulfil our contract with you when you place an order. This includes processing your payment, arranging delivery, handling returns, and providing customer service.

 

Legal obligation

We may use and keep certain information where required by law, including for tax, accounting, consumer protection, fraud prevention, and regulatory compliance.

 

Legitimate interests

We may use your information where it is necessary for our legitimate business interests and your rights do not override those interests. This may include improving our website, preventing fraud, responding to enquiries, managing our business, protecting our intellectual property, and limited marketing to existing customers where permitted.

 

Consent

We rely on your consent for certain activities, such as non-essential cookies, some forms of email marketing, and certain advertising or analytics tracking. You can withdraw your consent at any time.

 

 

4. Marketing communications

If you sign up to our mailing list, we may send you emails about Studio Talan products, launches, offers, styling ideas, and brand updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@studiotalan.com.

We will not sell your personal information to third parties.

 

5. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the site, and support marketing or advertising.

Some cookies are necessary for the website to work properly. Others, such as analytics or advertising cookies, may require your consent depending on your location and the type of cookie.

For more information, please see our Cookie Policy.

You can also manage cookie preferences through your browser settings or through the cookie banner or privacy settings on our website, where available.

 

6. Who we share your information with

We may share your personal information with trusted third parties who help us operate our business, including:

  • Shopify, which hosts and powers our online store;
  • payment processors;
  • delivery companies and shipping providers;
  • fulfilment or production partners;
  • email marketing providers;
  • analytics providers;
  • advertising platforms;
  • IT, website, security and fraud prevention providers;
  • accountants, legal advisers, insurers, banks, and professional advisers;
  • regulators, tax authorities, law enforcement or other authorities where required by law.

These third parties may only use your information as necessary to provide services to us or where otherwise permitted by law.

 

7. Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.

When you use our store, Shopify may process your personal information on our behalf, including order, checkout, payment, customer account, and website usage information. Shopify’s privacy and security practices may also apply to your use of our store.

You can read Shopify’s privacy information through Shopify’s own privacy resources.

 

8. International transfers

Some of our service providers may process or store personal information outside the United Kingdom, including in countries that may have different data protection laws.

Where personal information is transferred internationally, we will take steps designed to ensure it is protected in accordance with applicable data protection laws, such as using appropriate contractual safeguards or relying on adequacy arrangements where available.

Shopify notes that GDPR does not require personal data to be stored in Europe, but international transfers must be protected in accordance with applicable laws.

 

9. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

In general:

  • order and transaction records may be kept for up to 6 years;
  • customer service messages may be kept for as long as needed to deal with your enquiry and maintain business records;
  • marketing information is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to keep it;
  • analytics and cookie data is kept according to the settings of the relevant provider;
  • account information is kept while your account remains active, unless deletion is requested and we are able to delete it.

We may keep certain information for longer where required by law, to resolve disputes, prevent fraud, enforce our terms, or protect our legal rights.

 

10. Your rights

Depending on your location and the applicable law, you may have rights over your personal information, including the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • withdraw consent where we rely on consent;
  • request a copy of your information in a portable format;
  • complain to a data protection regulator.

To exercise your rights, contact us at info@studiotalan.com.

We may need to verify your identity before responding to your request.

 

11. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, online store, payment system or internet transmission is completely secure. You are responsible for keeping your account login details safe and confidential.

 

12. Children’s privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at info@studiotalan.com and we will take appropriate steps to delete it.

 

13. Links to other websites

Our website may include links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or policies of third-party websites. You should read their privacy policies before providing them with personal information.

 

14. Complaints

If you have any concerns about how we use your personal information, please contact us first at: info@studiotalan.com.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection. The ICO’s guidance for organisations explains that privacy notices should be clear, accessible and explain how personal information is used.

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page. If we make significant changes, we may notify you by email or through a notice on our website where appropriate.