Shipping policy

At Studio Talan, each scarf is carefully made to order and dispatched with care. This means we do not hold large quantities of finished stock; your item is produced after your order has been placed. We aim to make the delivery process as smooth and transparent as possible. Please read the information below before placing your order.

 

Order Processing & Production Times

Our scarves are made to order through our specialist production partner. Production times may vary depending on the item ordered, the volume of orders being processed, and any seasonal peaks.

 

Estimated production and delivery times will be shown where possible on the product page and/or at checkout. Delivery time is in addition to production time.

 

Weekends and UK public holidays are not counted as production days.

 

Once your order has been produced and dispatched, you will receive a dispatch confirmation email. Where tracking is available, tracking details will be included.

 

UK Delivery

We offer delivery within the United Kingdom.

 

Delivery options and costs will be shown at checkout before you complete your purchase. The final delivery cost may vary depending on the number of items in your order, the parcel size, weight, and the delivery service selected.

 

Most UK orders are sent using a tracked or recorded delivery service such as Royal Mail, courier, or an equivalent delivery provider. The exact carrier may vary depending on the size, weight, destination, and service selected.

 

Estimated UK delivery times are usually:

• Standard UK delivery: approximately 2–5 working days after dispatch
• Express or upgraded delivery, where available: approximately 1–2 working days after dispatch

 

These times are estimates only and may vary during busy periods, adverse weather, postal disruption, courier delays, or other circumstances outside our control.

 

International Delivery

We may offer international delivery to selected countries. Available destinations, delivery options, and shipping costs will be shown at checkout.

 

International delivery times vary depending on the destination, customs processing, courier availability, and local delivery services. As a guide, international orders may take approximately 3–10 working days after dispatch, but this can be longer for some destinations or remote areas.

 

International deliveries may be handled by Royal Mail, DHL, FedEx, UPS, or another suitable courier depending on the destination and parcel type.

 

Customs, Duties & Import Taxes

For deliveries outside the UK, your order may be subject to customs duties, import VAT, taxes, clearance fees, or administration charges when it arrives in the destination country.

 

These charges are set by the destination country and are outside our control. Unless expressly stated otherwise at checkout, the customer is responsible for paying any applicable customs duties, import taxes, or local fees.

 

We recommend checking your country’s import rules before placing an order.

Delays caused by customs checks, import procedures, or unpaid customs charges are outside our control.

 

Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order.

We can deliver to an address different from your billing address, which may be useful for gifts or if you are more likely to receive the parcel at another location.

 

Once an order has been sent for production or dispatched, we may not be able to change the delivery address. If you notice an error in your address, please contact us as soon as possible.

 

Studio Talan is not responsible for failed delivery where an incorrect or incomplete address has been provided by the customer.

 

Missed Deliveries & Collection

If delivery is attempted while you are unavailable, the courier or postal service may leave a calling card, provide collection instructions, attempt redelivery, or deliver to a safe place or neighbour depending on their service terms.

 

It is the customer’s responsibility to follow any courier instructions and collect or rearrange delivery within the required timeframe.

 

If a parcel is returned to us because it was not collected, delivery was refused, or the address was incorrect, we may need to charge an additional delivery fee to resend the order.

 

Delays

We do our best to ensure that your order is produced and delivered within the estimated timeframe. However, delays can occasionally occur due to circumstances outside our control, including but not limited to:

• Adverse weather conditions
• Postal or courier disruption
• Royal Mail or courier strikes
• Customs delays
• High seasonal order volumes
• Incorrect or incomplete delivery information
• Events beyond our reasonable control

If we become aware of a significant delay affecting your order, we will do our best to keep you informed.

 

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please first check your tracking information, delivery emails, safe places, neighbours, and any local collection point.

 

If you still cannot locate your parcel, please contact us at customerservice@studiotalan.com with your order number and delivery address.

 

We will investigate with the delivery provider and advise you on the next steps. Please note that some carriers require a certain number of working days to pass before a parcel can be treated as lost.

 

Damaged Parcels or Delivery Issues

If your parcel arrives damaged, please contact us as soon as possible at customerservice@studiotalan.com.

 

Please include:

• Your order number
• Photos of the damaged parcel
• Photos of the damaged item, if applicable
• A brief description of the issue

This helps us assess the problem and work with our production and delivery partners to find an appropriate resolution.

 

Multiple Items in One Order

If you order more than one item, your items may be produced or dispatched together or separately depending on production requirements. If items are sent separately, you may receive more than one parcel or tracking notification.

 

Delivery Timeframes & Your Rights

We aim to deliver orders within the estimated timeframes shown at checkout. If no specific delivery timeframe is agreed, we will deliver your order within 30 days of the date your order is accepted, unless we agree otherwise with you.

 

This Shipping & Delivery Policy does not affect your statutory rights.

For information about cancellations, returns, faulty items, and refunds, please see our Returns Policy.

 

Contact Us

If you have any questions about shipping or delivery, please contact us at: customerservice@studiotalan.com.